Privacy Policy - PixelGearTech

1. Introduction

At PixelGearTech, accessible via pixelgeartech.com, we are firmly committed to protecting your privacy and handling your personal data in a transparent, secure, and responsible manner. This Privacy Policy sets out how we collect, use, share, store, and protect your personal information when you use our website, services, or otherwise interact with us.

We respect your privacy rights and recognize the importance of safeguarding your data, in full compliance with applicable data protection laws including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all visitors, users, and others who access pixelgeartech.com or communicate with us. PixelGearTech acts as the “data controller” under GDPR guidelines for the personal data that we process, meaning we determine the purposes and means of processing your information.

For California residents, we are a “business” under the CCPA and are responsible for the collection and use of your personal information as defined therein.

3. Categories of Data Processed

We process the following categories of personal data:

a. Usage Data
Includes information such as your IP address, browser type and version, geographic location, pages visited, time and date of interactions, session durations, and referring website addresses.

b. Account Data
Includes your full name, home or business postal address, email address, telephone number, and any information you provide when registering or creating an account on our website.

c. Profile Data
Includes your preferences, shopping and browsing behavior, product views, wish lists, purchase history, and feedback or responses to surveys.

d. Communication Data
Includes records of inquiries, support requests, emails, chat transcripts, and other communication you initiate with us through pixelgeartech.com.

e. Technical Data
Includes your device type, operating system, screen resolution, system language, time zone, Internet service provider, and other system configuration settings.

f. Transaction Data
Includes payment method information (processed securely via third-party payment providers), order details, delivery addresses, and billing records.

g. Preference Data
Includes your selected communication and marketing preferences, consents for marketing, notification settings, favorite products, and topics of interest.

4. Legal Bases for Processing

Where applicable under the GDPR, we rely on the following lawful bases to process personal data:

– Contractual necessity — to provide you with our services and fulfill our obligations related to your purchases or interactions.
– Legitimate interests — to manage, maintain, and improve pixelgeartech.com, detect fraud, and communicate relevant information.
– Consent — where required for marketing communications or non-essential cookies.
– Legal obligation — where required to comply with applicable law or regulatory mandates.

5. Your Rights

Subject to applicable laws, you may exercise the following rights:

– Right of Access — to obtain confirmation about whether we process your personal data and access that data.
– Right to Rectification — to request correction of inaccurate or incomplete personal data.
– Right to Erasure — to request deletion of your personal data, subject to legal retention exceptions.
– Right to Restriction — to temporarily freeze processing of your personal data under certain circumstances.
– Right to Data Portability — to receive your personal data in a structured, commonly used, and machine-readable format for transmission to another service provider.

To exercise these rights, please contact us at [email protected].

6. Security Measures

We implement industry-standard security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These include:

– Encryption of data in transit and at rest
– Multi-layered access control and authentication
– Secure server and infrastructure management
– Periodic data backups
– Staff privacy and cybersecurity training

Access to your data is limited to personnel and service providers who require such access for the purposes described herein and are subject to confidentiality obligations.

7. International Transfers

Your personal data may be processed and stored outside your jurisdiction, including in countries that may not provide the same level of data protection as your home country. In such cases, we ensure adequate safeguards, including the use of Standard Contractual Clauses approved by the European Commission or compliance with other approved mechanisms, to provide a lawful basis for transferring personal data internationally.

8. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected. Specific retention periods include:

– Account and profile data: Retained during the active relationship and deleted after account deactivation or inactivity of 3 years.
– Transaction and financial data: Retained for up to 7 years for tax and accounting obligations.
– Communication data: Retained for 2 years for customer support and service improvement.
– Usage and technical data: Retained for up to 18 months for analytics purposes.
– Preference and consent records: Retained for as long as needed to demonstrate compliance.

9. Cookie Policy

We use cookies and similar tracking technologies on pixelgeartech.com to collect and analyze data. These cookies may fall into the following categories:

a. Essential Cookies
Enable core functions such as page navigation, secure area access, and payment processing. These cannot be disabled.

b. Functional Cookies
Allow customization of website content and remember your settings for enhanced usability.

c. Analytics Cookies
Collect data on how visitors interact with the website (e.g., most visited pages, error messages) to improve performance and user experience.

d. Performance Cookies
Support optimization of website loading speed, uptime, and general responsiveness.

10. Cookie Management and Compliance

Upon your first visit to pixelgeartech.com, you will be presented with a cookie consent banner allowing you to accept or configure your preferences. You may withdraw your consent or modify choices at any time through our Cookie Settings panel. We honor Do Not Track (DNT) signals and comply with EU and California cookie and consumer tracking consent requirements.

11. Special Protections for Children

We do not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have inadvertently received personal data from a child without appropriate consent, we will delete such data promptly. If you believe a child has provided us with personal data, please contact us at [email protected].

12. Policy Updates & User Notifications

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. Substantive changes will be communicated by appropriate measures, which may include updated banners, emails, or notices on pixelgeartech.com. You are encouraged to review this Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact us at:

Email: [email protected]

We are committed to maintaining compliance with applicable data protection laws and respond to all valid privacy-related inquiries in a timely and transparent manner.